Terms of Service

Introduction

Welcome to Mindpex.

These Terms of Service ("Terms") govern your access to and use of the Mindpex platform and website operated by Calmvista Pathways OPC Private Limited ("Mindpex," "we," "us," or "our").

By accessing or using the platform, you agree to these Terms.

Description of Services

Mindpex provides a workforce intelligence platform designed to help organizations understand engagement patterns, identify organizational risks, and improve retention outcomes.

The platform includes:

• Employee Interaction System (EIS)
• Unified Risk Engine (URE)
• HR Risk & Retention Dashboard

Mindpex provides analytical insights and predictive indicators based on organizational data.

Nature of the Platform

Mindpex is an advisory analytics system.

• Outputs are probabilistic and data-driven
• Insights are intended to support decision-making
• The platform does not provide guaranteed outcomes

Mindpex does not make or automate employment decisions.

No Automated Decision-Making

Mindpex does not:

• Make hiring, promotion, or termination decisions
• Enforce automated workflows
• Take actions on behalf of organizations

All decisions remain the sole responsibility of the client organization.

User Responsibilities

Users agree to:

• Use the platform for lawful business purposes only
• Provide accurate and authorized data
• Ensure necessary permissions or consents are obtained
• Not misuse or attempt to reverse engineer the platform

Data Responsibility

Client organizations are responsible for:

• The data they provide to the platform
• Compliance with applicable employment and data protection laws
• Ensuring lawful use of insights generated

Mindpex processes data only in accordance with client instructions.

Intellectual Property

Mindpex retains all rights, title, and interest in:

• The platform and software
• Algorithms and models
• Analytical frameworks
• Derived insights and system outputs

Client organizations retain ownership of their raw data.

Acceptable Use

Users must not:

• Use the platform for unlawful or discriminatory purposes
• Attempt to access unauthorized data
• Interfere with platform performance or security

Availability of Services

We strive to provide reliable access to the platform, but:

• Continuous, uninterrupted availability is not guaranteed
• Maintenance or updates may temporarily affect access

Limitation of Liability

To the maximum extent permitted by law, Mindpex shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Decisions made by users based on platform insights

Total liability shall not exceed fees paid for the services.

Suspension and Termination

Mindpex may suspend or terminate access if:

• Terms are violated
• Payment obligations are not met
• Platform misuse is detected

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with the effective date.

Contact

For questions regarding these Terms:
contact@mindpex.com